Which online services to use
AskmyGP
askmyGP is the quickest way to get help from your doctor or clinician. This online system provides a safe and accessible service for all of our patients based on clinical need. The service offers our patients flexibility, the opportunity to be seen on the same day if necessary, and for you to have your healthcare delivered in a way that best suits you.
For the surgery, the askmyGP system enables our doctors and clinicians to respond quicker to patient needs, prioritising who needs to be seen, and ensuring all patients get the right help and support they need. We wish to reassure patients that face to face appointments will be offered to everyone for whom it is clinically necessary.
Using askmyGP
- All our registered patients are invited to use askmyGP. Parents and carers are able to use it on behalf of patients.
- The service is open for any patient to use from 08.00 each weekday. It is closed at weekends and on bank holidays.
- Patients can choose a particular named GP if they wish. Please check when your preferred GP is working BEFORE you submit your askmyGP request.
- A GP or clinician will triage your askmyGP request and you will be contacted as soon as possible.
- Patients can choose how the surgery responds to their enquiries, eg by phone, email, secure message, video call, etc. Please also let us know if you are available at a particular time and we will try to accommodate this if we can.
- The GP or clinician will discuss the problem with you and decide on the appropriate next step.
- If your query is either very simple, or not something that the surgery is not the most appropriate service for, then you may receive a text message signposting you to another service such as a dentist or minor eye conditions service, or with a link to the appropriate medical advice online.
- If you are contacting us about an ongoing medical issue, we would usually try to book you an appointment with a clinician who has been previously dealing with the problem for continuity of care. You can help us do this by checking when your GP is working BEFORE you submit your askmyGP request.
- Priors Field Surgery recognises that there are patients for whom use of the internet is challenging and for those patients, the receptionist will complete your askmyGP request over the phone. This request will then be triaged in the same way by the duty doctor. Anyone who does not have access to the internet is invited to phone the surgery. Please note our reception team will need to ask you some personal and medical questions to be able to complete your request for you.
- If you would like to make an appointment with a nurse or health care assistant please telephone the surgery rather than use askmyGP.
- Please note our telephone lines are most busy on Mondays and there may be longer queues than usual.
The first time you use askmyGP, you will be asked to register some personal details; this will enable you to create your own askmyGP account. Please note patients will need to have a personal email address that is only used by them to access the service.
NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
SystmOnline
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter SystmOnline and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.