Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01353 778208, Monday to Friday from 8am to 6pm (our phone lines are closed between 1pm – 2pm)
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Our appointments are released at 8am each morning (Monday to Friday) and are a mix of urgent and routine appointments as shown below. This means that you can book appointments in advance for non-urgent matters.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday
  • phone us on 01353 778208, Monday to Friday from 8am to 6pm (our phone lines are closed between 1pm – 2pm)
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your SystmOnline account
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01353 778208, Monday to Friday from 8am to 6pm (our phone lines are closed between 1pm – 2pm)
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits by GPs are only available for patients who are housebound because of severe illness or disability. If a home visit is thought to be required by a patient, relative or carer please telephone the surgery. You will receive a telephone call back from a doctor or nurse to discuss the clinical problem who will then arrange for the most appropriate action.

Visit requests must be made by telephoning the surgery before 11am if possible.

Please remember that several patients can be seen in the practice in the time it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible. At the surgery your GP will have access to all your medical records and there are better facilities for examining and treating patients.

We cannot undertake home visits for reasons of convenience, lack of transport, or simply because a patient is a resident in a residential care home, sheltered accommodation or nursing home. We will be happy to provide you with details of local taxi firms and volunteer car services, if required.

Don’t forget you can call NHS 111 for medical help and advice, or in an emergency dial 999.

Extended Access

Weekday evening appointments are available at local practice sites in between 6.30pm and 8pm and on Saturdays from 8.30am to 5pm.

These clinics are run by the Ely North and South Primary Care Network (of which Priors Field is now a member). These appointments are non-urgent and routine and can be booked with a GP, Practice Nurse, Clinical Pharmacist and Health and Wellbeing Coach. Please note that these appointments will be with locally based clinicians, but not always with clinicians from Priors Field.

To book, change or cancel your evening or weekend appointment, please call 01353 778208.